Just Dial - Review

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Mrs.Padmini,Chennai

Recently, I travelled on 7th of November 2008 to Munnar from Chennai through Kpn bus. Our family boarded the semi sleeper bus at 9.15 pm in the night. They had instructed in the ticket that the passengers should be in bus station before half an hour of boarding time, we were there long before but the bus arrived late. The condition of the bus was very poor. The bus stopped near chengulpet, sayng ``tyre puncture``.our time was wasted for another one and half hours and the bus was delayed. Usually the push back seat is offered a foot rest and in all seats, it didnot operate and no passenger in the bus was comfortable . Similarly we had a return ticket from Udumalaipet to Chennai on 10.11.2008 monday night 7.45 pm , anyhow all the passengers will go to sleep by 10.45 or 11pm only; so they could have entertained the passengers with a movie for the first two and half hours, but atlast there was a shelf(in which the clothes of driver and cleaner was kept) in the place of tv and they switched of the light also early without allowing the passengers even to read magazines. Same foot rest problem continued in the return journey also. They stopped in palani for nearly one hour, for no reason known to the passengers. I hereby suggest the Kpn Travels to improve their service,(the goodwill and rapport they had earned in years would be in vain in no time). So they can do something to maintain their vehicles, give more comfortable seats, make arrangements for toilet for women(atleast in some specl buses)as it is not safe for women to get out of the bus in midnight and early mornings. See that the bus runs in time without delay have small lamps fixed in each seat, so the passenger can enjoy their reading privately without disturbing others. Hoping to have a nice comfortable travel with relishing experience next time.

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